Roamoriva

Returns & Refunds Policy

Last updated: October 2026

This policy explains cancellations, returns, and refunds for orders placed at roamoriva.com.

1. Order Cancellation

We accept cancellations before an order has been shipped or entered production. Orders cancelled before either stage will receive a full refund.

Once an order has been shipped or entered production, it is no longer eligible for cancellation under this policy. Please contact Customer Support as soon as possible to request a cancellation.

2. Return Eligibility

We accept returns within 14 days of the date you receive your order. To qualify, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as an order confirmation or receipt.

Please do not return your item directly to the manufacturer.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Provide clear photos of the product and packaging, along with your order details. We will review the issue and assist you as quickly as possible.

4. Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. For a return caused by our error, we will cover the return shipping costs.

Customers will be charged shipping costs no more than once for each order, including returns. No restocking fees will be charged for any approved return.

5. How to Request a Return

1. Contact Customer Support at service@roamoriva.com before returning any item.
2. Include proof of purchase and the reason for your return. For damage, defects, or incorrect items, include clear photos of the product and packaging.
3. Wait for your request to be reviewed and approved.
4. Follow the return address and instructions provided by Customer Support.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.

6. Return Address

Shop A107, 1st Floor, Zone A, Nanfengli Shopping Plaza, South of the Intersection of Xinfeng Road and Chaoshan Highway, Fengxi Town, Chao'an District, Chaozhou, Guangdong, China

Please contact us and wait for approval before sending anything back. Use only the return address confirmed for your specific request.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email that it has been received. After the inspection is completed, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing and posting time may vary depending on your payment provider or financial institution.

The 5–15 business day period applies after approval, rather than from the date you request a return or send the item back.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as the refund may take additional time to be officially posted.
3. Contact your bank, as processing times can vary.
4. If you have completed these steps and still have not received the refund, contact us at service@roamoriva.com.

9. Customer Support