Privacy Policy

Roamoriva

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Roamoriva, operated by Chaozhou Fengchao Technology Co., Ltd. ("we," "us," or "our"), collects, uses, shares, and protects personal information when you visit roamoriva.com, place an order, or use our services.

This policy describes our information practices. Where applicable law requires consent for a particular activity, that consent must be obtained separately.

1. Information We Collect

Information You Provide

When you place an order, create an account, contact us, or use our services, you may provide:

Your name, email address, and telephone number.
Billing and shipping addresses.
Payment-related information.
Order details and purchase history.
Information included in Customer Support communications.

Payment processing is described in Section 5.

Information Collected Automatically

When you browse the website, we may collect information such as your IP address, browser and device details, operating system, pages visited, browsing activity, time spent on the website, referring websites, and information collected through cookies or similar technologies.

This information may help us understand customer preferences, assess website performance, and improve the shopping experience.

2. How We Use Your Information

We may use personal information to:

Process payments and fulfill, manage, and deliver orders.
Send order confirmations, shipping updates, and other transactional communications.
Handle returns, refunds, questions, and support requests.
Detect fraud and maintain website security.
Improve our website, products, services, and customer experience.
Analyze website traffic and customer behavior.
Send marketing communications where permitted.
Provide personalized content, offers, and advertisements, where permitted.

3. How We Share Your Information

Service Providers

We may share information with providers that assist with payments, shipping, logistics, order fulfillment, website hosting, analytics, advertising, marketing, and customer support. Information may be shared as necessary to perform these services.

Legal Requirements

We may disclose information when required by law, legal process, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support website features, remember preferences, retain shopping cart items, understand website usage, and measure performance.

We may also use analytics and advertising services that collect website visit and advertising performance information through cookies, pixels, or similar technologies, subject to applicable requirements.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.

5. Payment Information

Payments are processed through third-party payment providers. Payment details are handled according to those providers' privacy policies and security practices.

6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send promotional emails, product updates, and special offers.

You can unsubscribe using the unsubscribe link in a marketing email or contact service@roamoriva.com to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Your rights depend on your location and applicable law. They may include the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Request information about how your information is collected and used.
Withdraw consent where processing relies on consent.
Object to or opt out of certain processing, including qualifying advertising-related sharing, where applicable.

To ask about or exercise applicable rights, contact service@roamoriva.com.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We do not control their content, security, or privacy practices. Please review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed, transferred, and stored in countries where our service providers operate. Any applicable legal requirements for those transfers must be observed. This policy does not treat website use as consent to an international transfer.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our business practices, services, or applicable legal requirements. Updates will be posted on this page, and the "Last updated" date will be revised. Please review the policy periodically.