Select your products, proceed to checkout, enter your delivery details, and complete payment. An Order Confirmation Email will be sent after your order is successfully placed.

We accept cancellations before an order has been shipped or entered production. Orders cancelled before either stage receive a full refund. Contact Customer Support as soon as possible to request cancellation.

Once an order has been shipped or entered production, it is no longer eligible for cancellation under our Returns & Refunds Policy.

Contact us before 11:00 PM PDT (GMT-7) on the same day you place the order. Address changes are only possible while the order has not entered processing or been shipped. Once either stage begins, we cannot modify the shipping address.

Check your spam or junk folder. If the email is still missing, contact us with the email address used at checkout and any available order details.

Available payment methods are displayed at checkout. Please refer to the options shown for your order and location.

Enter your valid code in the discount field at checkout and select "Apply." Check that the discount appears in your order total before completing payment.

Payments are processed through third-party payment providers. Review our Privacy Policy and the relevant provider's policies for information about payment data handling.

Orders are typically processed and shipped within 5 business days after an order is placed. Estimated transit time is 10–20 business days after shipment, in addition to processing time.

Processing takes place Monday through Friday, excluding weekends and public holidays. Delivery estimates may be affected by the destination, customs, weather, holidays, or carrier delays and are not guaranteed.

We ship worldwide, subject to carrier and logistics restrictions. If we cannot ship to your location, Customer Support will contact you to discuss alternative arrangements or issue a full refund if necessary.

Shipping costs are calculated at checkout based on the destination, items, shipping method, and applicable promotions. The final cost is displayed before purchase. Customs duties, taxes, and import fees are your responsibility unless otherwise stated.

Your tracking number is included in your Shipping Confirmation Email after shipment. You can track it at www.17track.net.

Yes. Enter your preferred delivery address in the shipping address fields at checkout. Review all details before completing your order.

If your order has not arrived within the estimated delivery time, contact Customer Support. We will work with the carrier to investigate and make every reasonable effort to help locate the package and provide updates.

We accept returns within 14 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Contact Customer Support for approval before returning anything.

Contact us within 48 hours of delivery with your order details and clear photos of the product and packaging. We will review the issue and advise you on the next steps.

Customers are responsible for return shipping unless the return is due to our error, such as a damaged, defective, or incorrect item. We cover return shipping for returns caused by our error. No restocking fees apply to approved returns.

Customers will be charged shipping costs no more than once for each order, including returns.

Customer Support will provide the correct return address and instructions after approving your request. Do not send items directly to the manufacturer or use an unconfirmed address. Returns without prior authorization may not be accepted.

After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–15 business days after approval. Your payment provider or bank may affect the final posting time.

After the estimated processing period, check your bank account, contact your credit card company, and contact your bank. If the refund is still missing after those steps, email service@roamoriva.com.

Email service@roamoriva.com. Customer service hours are 9:00 AM–6:00 PM PDT. Contact information is also included in your Order Confirmation Email.

Include your order number, the email used at checkout, and a clear description of your question. For damage, defects, or incorrect items, include clear photos of the product and packaging.